We want you to get a working file. This policy explains when a paid purchase is refunded. Free downloads have nothing to refund.
When we refund
Write to us within 14 days of your purchase and we will refund you if:
- the file is corrupt or cannot be installed, and we cannot provide a working copy within 3 business days;
- the item you received is not the item described on its page;
- you were charged more than once for the same order.
When we do not refund
Because the product is a digital file that is delivered immediately, we generally cannot refund:
- a change of mind after the file has been downloaded;
- missing features that depend on a license key or the developer's own services, which are not included as described on every item page and in our Terms of Service;
- conflicts with other plugins, themes or your hosting setup.
If you are a consumer in the EU or UK, by starting the download you agree that delivery begins immediately and acknowledge that you lose the statutory right of withdrawal once the download has started. Any rights you have under mandatory consumer law remain unaffected.
How to ask
Email our support email with your order reference, the name of the item and a short description of the problem. We reply within 2 business days. Approved refunds go back to the original payment method; your bank may take a few more days to show it.